Frequently Asked Questions
Everything you need to know about your Honey Birdette experience.
How do I determine my correct size for Honey Birdette lingerie?
We recommend visiting our comprehensive Size Guide available on each product page. Our collections are designed for a precision fit; if you are between sizes, we generally suggest sizing up for the most comfortable silhouette.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, in their original condition, with all tags and hygiene seals intact. Returns must be initiated within 30 days of purchase.
How should I care for my luxury sets to ensure they last?
To preserve the delicate lace, silk, and hardware, we strictly recommend hand washing your garments in cold water with a mild detergent. Always air dry in the shade and avoid wringing or tumble drying.
Do you offer discreet shipping for all orders?
Yes, all Honey Birdette orders are shipped in plain, unbranded external packaging to ensure your privacy and security from our warehouse to your doorstep.
Can I track my order once it has been dispatched?
Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
What payment methods do you currently accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna for flexible financing.